替代政策

我们的照片可能代表一个整体的主题或外观，其中包括一个可以复制的独一无二的花瓶。

虽然花束可能与照片不完全相符，但其气质却与之相符。有时，由于全国各地供应某些鲜花，可能需要替换花束。我们会小心维护花束的风格、主题和配色方案，使用同等价值的鲜花。此外，由于需求增加，尤其是在重大节日期间，可能需要替换某些纪念品。对于单花花束，例如全玫瑰花束或兰花，我们会尽一切努力匹配花的类型，但可能会用另一种颜色替换。

如果某些设计元素对您的订单很重要，请在花店说明中注明。

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Delivery Protocol

To ensure a smooth and successful delivery, please review our delivery policies carefully before placing your order.

Delivery Time Window
We provide estimated delivery windows, but exact delivery times cannot be guaranteed due to traffic, weather conditions, holiday volume, and route scheduling.

Address Accuracy
Customers are responsible for providing complete and accurate delivery information, including:
• Street address
• Apartment or suite number
• Gate codes
• Business name if applicable
• Valid recipient phone number

Incorrect Address or Recipient Availability
If our driver cannot locate or access the address provided, we will contact the sender or recipient immediately. 

If the recipient is unavailable at the time of delivery, our driver may offer the following options:

1. Neighbor - Front desk - Leasing office Drop Off
   With customer approval, we may leave the flowers with a nearby neighbor, front desk, or leasing office to avoid extended travel time in our delivery vehicle, especially during warm weather conditions.

2. Rescheduled Delivery
   If the customer prefers not to use the neighbor option, we can reschedule the delivery. Please note:
   • A new delivery fee will apply for the second delivery attempt
   • Flowers may experience reduced freshness after extended travel time

3. Pickup and Redelivery
   If flowers were already delivered to a neighbor and the recipient feels uncomfortable retrieving them, we can arrange for our staff to pick them up and redeliver them. This will be considered a rescheduled delivery.

Weather Protection
During extreme heat or unsafe weather conditions, we may contact the recipient to coordinate a safe delivery location. We do not recommend leaving flowers outdoors for extended periods.

Apartment and Gated Communities
Failed access due to missing gate codes, unavailable concierge, locked buildings, or incomplete unit information may require rescheduled delivery fees.

Holiday and Peak Delivery Dates
During major floral holidays such as Mother’s Day and Valentine’s Day, deliveries are fulfilled within the selected delivery date, but exact delivery times cannot be guaranteed.

Photo Confirmation
Our drivers may take a delivery confirmation photo as proof of successful delivery.

Perishable Product Notice
Flowers are perishable products. Once an order has been successfully delivered to the provided address, we are not responsible for damage caused by heat exposure, delayed retrieval, pets, weather, or third party handling.

Special Requests
We always try our best to accommodate delivery preferences and special instructions, but they are not guaranteed unless confirmed directly with our team in advance.

Thank you for supporting our local flower shop. We truly appreciate your understanding and cooperation as we work hard to deliver every arrangement safely and beautifully.

Cancellation Policy

Cancellation Policy

At The Floristry, we put tremendous care and personalize every arrangement. Because our bouquets are prepared fresh and made to order, we have the following cancellation policy to reflect the work that goes into each creation.

Cancellation Fees

• 5+ days before delivery/pickup date: A 5% cancellation fee applies to your order total.
• 2–4 days before delivery/pickup date: A 10% cancellation fee applies to your order total.
• 1 day before delivery or less: No cancellations accepted. Most of our bouquets are fully prepared the day before delivery, and we are unable to accommodate cancellations at this stage. We understand that plans can change. If you are unable to proceed with your order, you may choose to defer 50% of your order value as store credit toward a future purchase. This credit can be applied to any upcoming order and does not expire.

To request a cancellation or deferral, please contact us as soon as possible at hello@tfloristry.com or through our contact page, and include your order number.

How to Request

Please reach out to our team with your order number and preferred resolution. We will confirm your request and apply any applicable fees or credits within 1–2 business days.

Thank you for choosing The Floristry. We appreciate your understanding and look forward to creating something beautiful for you.

退款政策

我们强烈鼓励客户信任他们的供应商并给予他们尽可能多的创作自由，以获得最佳结果！

鲜花是非常温和的产品，因此不予退换货，因为即使在 2 小时后，鲜花的外观也可能与出售或交付时不一样。

我们想通知您，我们只负责在交付和确认收货时支付鲜花的费用。此政策是由于我们无法控制的潜在因素可能会影响交付过程。我们感谢您的理解和持续支持。

易腐烂商品的退货政策：

1. 通知：所有问题必须在交货当天报告。如果在工作时间以外致电，请留下您的联系信息，我们将在下一个工作日回电。
2. 损坏的物品：我们将很乐意更换任何在运输过程中损坏或质量受到影响的物品。
3. 退款：由于鲜花易腐烂，我们不退款。
4. 质量依据：退货仅接受“质量”依据。个人喜好或“不喜欢”安排不属于退货理由。
   如果您收到的订单完全错误，我们将为您退货或换货。这意味着如果您收到的订单中所有鲜花都错误或尺寸错误。一些鲜花缺失或替换，不同的盒子或花瓶 - 不予退货或换货。我们店里的所有插花和花束都是设计师产品，独一无二且原创。网站上提供的照片是类似作品的示例。结果可能会有所不同，因为花店会从当天可用的鲜花中选择最佳选择。您可以随时为您的订单提出特殊要求。

替换：

1. 过季/缺货：由于并非所有鲜花都适合季节或有库存，我们保留在未经事先协商的情况下用“外观”和感觉相似的鲜花替换的权利。我们努力使花束尽可能接近广告图片。
2. 特定产品：如果您需要特定产品，请致电查询是否有货。

责任：

如果您对所送达的订单不满意，请在当天通过电子邮件 (tfloristry@gmail.com) 或短信 (602-317-0156)联系我们！如果是作为礼物送给他人，客户有责任检查是否送达了正确的订单。您也可以在送货前索要照片 - 下订单时通知我们您想要照片。

如果您希望送货员在鲜花到达时给您打电话，您需要在订单中提出要求。如果没有人回应，也没有人开门，鲜花将被放在门边或房子附近的任何安全的地方，我们将通过提供的联系方式通知客户。花店对送达后的鲜花不承担任何责任。

如果您要取花，则客户有责任检查订单。如果您接受订单并离开，则意味着您自动同意订单。如果是其他人为您取花，请在取花前提前告知该人他/她应该得到什么订单或要求拍照。客户取花后，花店对订单不承担任何责任。

客户有责任提供正确的地址、送货日期和时间。如果由于客户未提供完整正确的信息而导致鲜花送至错误地址或送达错误日期，则不作为退货或退款的理由。如果客户未提供期望的送货日期，我们将通过订单中提供的联系信息询问。如果我们没有收到客户的回复，我们将在第二天交付订单（如果已付款）。取货时间为 3 天。如果客户未到场取货，我们将不会退款或更改订单，因为您的订单到那时已经完成。

如果您添加错误的地址，我们将根据距离收取额外费用，因为我们将进行两次送货。请确保您添加正确的送货地址。

感谢您的理解和对我们创作过程的信任！

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