Substitution Policy
- Our photos represent the overall theme and style of each arrangement. Please note that containers may vary depending on inventory availability. While your bouquet may not match the photo exactly, we ensure the overall mood and feel will be beautifully captured.
- We try our best to make your arrangement as similar as possible to the photo, but please understand that every bouquet is unique. Flowers are seasonal and availability can sometimes be unpredictable. Occasionally, substitutions are necessary due to seasonal availability of certain flowers or keepsake items. We take great care to preserve the style, color palette and value of your arrangement, using flowers of equal quality.
- For single-flower designs, such as all-rose bouquets or orchids, we will do our best to match the same variety and may substitute a different color if needed.
- We encourage and prioritize our florists’ creative freedom to design the best possible arrangement. Trust their artistry to deliver a unique and beautiful final product.
- If specific design elements are important to your order, please note them in the florist instructions during checkout.